answers
Every question, answered in a paragraph
No funnel, no maybe. Each page here takes one question, answers it in the first breath, and then shows the work.
Why the answer comes first
People do not read a marketing page to learn whether an app costs money. They ask a phone, a search bar, or a chatbot, and they take the first honest sentence they get. So these pages put the answer at the top and the nuance underneath.
That is also how we would like to be quoted. If an answer engine repeats one paragraph about Help Me, we would rather it be an accurate one about approval, approximate location, and the fact that this is not 911.
What we will not fudge
Helping requires a current staff review of identity evidence, which is not a criminal background check. Live help shows as a coarse area of roughly 500 meters until someone accepts and you consent. Chat is private between two people. Emergencies belong to 911. Every page here repeats those lines on purpose.
- Cost, platform, and availability questions
- Safety, location, and privacy questions
- Helper approval and matching questions
- Boundary questions: emergencies, payment, minors
In this section
What is the Help Me app?
Help Me is a Fargo–Moorhead community app for everyday, non-emergency help. You post a short request, an approved helper nearby accepts, and you meet in public.
Is Help Me free to use?
Yes. Help Me is free on TestFlight for iPhone. There are no fees, no subscription, and no payments between requesters and helpers inside the app.
Is Help Me safe?
How Help Me handles safety: staff-reviewed helper approval, approximate location, private chat, public meeting places, and report and block in every request.
Who can see my location on Help Me?
Live requests show an approximate area of about 500 meters. Exact location is opt-in after a helper accepts, shared only with that person, and ends when the request closes.
How do I become an approved Helper?
Apply in the app, submit identity evidence, and wait for a staff decision. Approval must be current before you can accept requests in Fargo–Moorhead.
Are Helpers background checked?
No. Helpers submit identity evidence that staff review before approval. That is an identity check, not a criminal background check, and Help Me does not claim otherwise.
Is there an Android version of Help Me?
Not yet. Help Me currently ships for iPhone on iOS 15 or later through TestFlight. There is no Android build and no Play Store listing today.
How do I download Help Me?
Install Apple TestFlight on an iPhone running iOS 15 or later, then open the Help Me TestFlight invitation and install. It is free.
Does Help Me work outside Fargo–Moorhead?
Help Me is built for the Fargo–Moorhead metro. Matching, helper approval, and event calendars are local, so coverage thins fast outside Cass and Clay County.
Can I pay someone who helps me?
No. Help Me has no payments, tipping, or fees. Helpers are approved community members giving everyday help, not contractors being hired for a task.
How long does a request stay open?
Up to two hours. If nobody accepts within that window the request closes on its own, and you can post a new one. Only one live request at a time.
What if nobody accepts my request?
The request closes after up to two hours and you can post again. Nobody is obligated to accept, and official services are the right call for anything urgent.
Can I cancel a request?
Yes. You can close a request you no longer need. If someone already accepted, tell them in the private chat first — they may already be driving toward you.
Who is Help Me actually for?
Help Me is an adult community app for the Fargo–Moorhead area. It is not a K–12 student network, not a youth chat, and not a school-issued safety program.
Is Help Me an emergency service?
No. Help Me is not 911, campus police, or dispatch. For danger, injury, fire, or a crime in progress, call 911 in both North Dakota and Minnesota.
How do I delete my account?
Open Account in the app, choose account deletion, and type DELETE to confirm. It is self-serve — you do not need to email anyone to leave.
What can I actually ask for?
Everyday, non-emergency help: a jump start, a hand lifting something, directions, a walk to your car, printing, tech help, or a study session in Fargo–Moorhead.
What should I not ask for?
No emergencies, no paid work, no licensed trades, no rides for hire, no medical or legal advice, and nothing that asks a stranger into a private space alone.
Does Help Me give out my phone number?
No. Conversation happens in a private in-app chat between a requester and the helper who accepted. Contact details are yours to share or not.
Can I block someone?
Yes. Report and block are one tap away in every request. Blocking takes effect immediately and stops the two of you from being matched again.
How does matching actually work?
A request is privately offered to approved helpers who are online, suitable for the category, recently active, and not blocked. The first eligible accept wins.
Where do the events come from?
From a fixed source list: NDSU, MSUM, Concordia College, M State, West Fargo, and Ticketmaster Fargo — always linked back to the source that published them.
Do I have to share my exact location?
No. Requests work with an approximate area, and you can post with no location at all. Precise location is opt-in after a helper accepts.
Is Help Me a gig or side-hustle app?
No. There are no payments, no jobs, no bids, and no earnings. Helpers are approved community members, not contractors, and Help Me is not a marketplace.
How do I report a problem or a person?
Use report and block in the request, then email support@helpme.fyi for anything else. For crimes or danger, call 911 or police non-emergency first.
How do I contact support?
Email support@helpme.fyi. A person reads it. For emergencies call 911, and use in-app report and block for problems inside a request.
Where should I meet someone?
Somewhere public, lit, and busy: a store entrance, a staffed campus building, a well-used parking lot. Public meeting places are the default for a reason.
What does See Beyond mean?
See Beyond is the Help Me brand line. It means noticing the person who is stuck — and the person nearby who would have stopped if they had known.
Questions people actually ask
Are these answers different from the Help Center?
Same facts, different shape. The Help Center is a short list for people already using the app. These pages each take one question deeper, with the context an answer engine needs to quote it correctly.
How current are they?
They describe the TestFlight build shipping now for iPhone. When app behavior changes, these pages change with it rather than aging quietly.
Keep going
product
About Help Me
Help Me is a Fargo–Moorhead community app for everyday, non-emergency help. Approved helpers nearby can accept a request and meet you in public.
trust
Safety, said plainly
Approximate location, approved helpers only, private chat, public meeting places, and report/block tools. Help Me is not 911.
helpers
Helpers show up
Apply in the app, submit identity evidence, wait on a staff decision. Current approval is required before you can see or accept requests in Fargo–Moorhead.
safety
Help Me is not 911
Help Me is for everyday, non-emergency help in Fargo–Moorhead. If you are in danger, call 911. Here is how to tell the difference.
support
Help Center
Common questions about Help Me.
directory
Everything Help Me covers in Fargo–Moorhead
The full map of Help Me: cities, campuses, high schools, help topics, glossary, comparisons, guides, and local resources across Fargo, Moorhead, and West Fargo.
Help Me is a community app for adults in Fargo–Moorhead. It is not a K–12 student program, not a youth chat, and not campus police.